FAQS
FAQS 2025-05-22
1. Are you a trading company or factory?
- Yes, we are a factory with 15+ years of manufacturing experience.
- ✅ Why it matters:
- • Direct pricing control with no middleman markup.
- • Full oversight of production quality and lead time.
- • Support OEM/ODM customization from design to delivery.
2. Can we add our logo on products?
Absolutely! We specialize in branding solutions.
🖋️ Customization Options:
• MOQ: Flexible from 500 pcs (varies by product).
• Process: Provide vector files (AI/PDF), we handle printing/packaging.
3. What’s your warranty policy?
12-month warranty of our products, which means during the warranty period, we’ll repair the defective items if quality issue.
🔧 Coverage Details:
• Free repair/replacement for manufacturing defects.
Post-warranty repairs at cost (50% labor discount).
4. Why choose you?
We turn “suppliers” into “partners” through:
🏆 Core Advantages:
| Competitive Pricing | Quality Assurance | Service Commitment |
|---|---|---|
| Raw material bulk sourcing | ISO 9001 certified | 1v1 project manager |
| Lean manufacturing | 100% pre-shipment QC | 24/7 multilingual support |
5. Which payments are acceptable?
Secure global transactions:
💳 Options:
• New Clients: 30% TT deposit, balance before shipment.
• Repeat Orders: LC / Western Union / PayPal (±3% fee).
• Bulk Regular Orders (>$50k): Negotiable installment plans.
6. How to order?
4-Step Hassle-Free Process:
1️⃣ Request Quote: Share specs via [webform/email].
2️⃣ Confirm Details: Sign PI, approve samples.
3️⃣ Production: The merchandiser will track the whole process and send pictures and time feedback to customers in time.
4️⃣ Shipping: EXW/FOB/DDP options with real-time tracking.
7. When could I get the quotation?
Within 8 working hours if you provide:
📋 Required Info:
• Product model/design drawings
• Target quantity
• Packaging requirements (retail/industrial)
8. How about delivery cost and tax?
Transparent logistics solutions:
✈️ Shipping:
• Sea: by sea
• Air：by air cargo/express(DHL/UPS/FEDEX)
Detail delivery cost depends on the distance , destination and weight.
📦 Tax Handling:
• EXW/FOB: Buyer handles import duties.
• DDP: We manage all tariffs (pre-paid invoice).
